At NutriLife Indonesia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website, use our services, or interact with us. By accessing or using NutriLife Indonesia's services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

We periodically review and update this policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy and agreement to abide and be bound by it.

Information Collection

We collect various types of information to provide and improve our services to you. This information can be categorized into personal information and non-personal information. Personal information is data that can be used to identify you directly or indirectly, while non-personal information cannot be used to identify you.

• Personal Information: When you register for an account, book an online consultation, subscribe to our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, physical address, date of birth, and health-related information pertinent to your nutritional consultation. We only collect health information with your explicit consent and for the sole purpose of providing personalized and effective nutritional guidance.
• Usage Data: We automatically collect information about how you access and use our website and services. This may include your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data. This data helps us understand user behavior and improve website functionality.
• Communication Data: If you communicate with us via email, chat, or other means, we may retain the content of your communications and our responses. This helps us track and resolve any issues you may have and improve our customer service.

All information collected is done so with the aim of providing a better, more personalized service, and ensuring the smooth operation of our platform. We do not collect more data than is necessary for these stated purposes.

How Collected Data is Used

The information we collect is used for various purposes to enhance your experience with NutriLife Indonesia:

• To Provide and Maintain Our Service: This includes facilitating online consultation bookings, managing your account, and delivering the nutritional advice and plans you request.
• To Improve and Personalize Your Experience: We use your data to understand your preferences and tailor our content, services, and recommendations to your specific needs.
• To Communicate With You: We may use your contact information to send you updates about your appointments, service-related announcements, newsletters, marketing communications (with your consent), and respond to your inquiries.
• For Analytics and Research: We analyze usage data to monitor the effectiveness of our website, identify trends, and conduct research to develop new features and services. This data is typically aggregated and anonymized.
• For Security and Fraud Prevention: We use information to detect, prevent, and address technical issues, security incidents, and fraudulent activities.
• To Comply with Legal Obligations: We may use your data to comply with applicable laws, regulations, legal processes, or governmental requests.

We process your personal data based on legitimate grounds, including your consent, the necessity to perform a contract with you, our legitimate interests, or compliance with legal obligations.

Data Sharing and Disclosure

NutriLife Indonesia values your trust and will not sell, rent, or lease your personal information to third parties. However, we may share your information in specific circumstances:

• With Service Providers: We may engage third-party companies and individuals to facilitate our services, such as payment processors, hosting providers, email service providers, and analytics providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Reasons: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We ensure that any third parties with whom we share your data adhere to strict data protection and privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are small data files placed on your device. We use them for various purposes:

• Essential Cookies: Necessary for the website to function properly, enabling core functionalities like security, network management, and accessibility.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This includes understanding which pages are most popular, how long users stay on the site, and where they navigate from.
• Functionality Cookies: Allow our website to remember choices you make (like your username, language, or region) and provide enhanced, more personal features.
• Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

When you first visit our website, you will be presented with a cookie consent banner, allowing you to manage your cookie preferences. You can adjust your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Rights

You have certain rights regarding your personal data under applicable data protection laws:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Security Measures

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
• Access Controls: Access to your personal data is restricted to authorized personnel who need the information to perform their specific job functions.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Links to External Sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: June 20, 2024